As of Wednesday, December 1, Sanford Luverne clinic and hospital patients are registering for appointments and services at one, main patient registration desk, rather than separate clinic and hospital desks. The “main desk” is the one most people know as the clinic registration desk, on the east side of Sanford Luverne’s main lobby.
Signs announcing the new “one-stop registration” are in place, directing patients and visitors to the right areas. Sanford Luverne Volunteers are also offering directions and assistance.
Prior to December 1, patients registered at the clinic desk for all clinic-related appointments. Patients registered at the hospital desk for services offered in the hospital setting, like mammography, CT scans, surgical procedures, chemotherapy, rehabilitation services, etc. Patients with both clinic and hospital appointments (within the same “visit”) had to register once for clinic services, and again for hospital services.
All patients now register at the main desk ONCE for all clinic and hospital services.
“This change will be a great improvement,” said Tammy Loosbrock, Sanford Luverne Medical Center CEO. “It will decrease confusion over which registration desk to use, and be more efficient – especially for patients with appointments for both clinic and hospital services on the same day.”
The main registration desk opens at 6 a.m. to accommodate early-morning surgical patients. Clinic hours, however, remain the same – 7:30 a.m. to 5:30 p.m., with phones answered during those hours.
When the main registration desk closes at 5:30 p.m., the former hospital registration desk on the lobby’s west side is open for visitor information and assistance, with signage directing people accordingly.
The clinic and hospital have combined patient registration and scheduling personnel to better serve patients and operate more efficiently.